7. Delivery of Goods/Services

7.1 The Seller delivers the ordered and purchased goods via a courier company to the address provided by the Buyer or to a courier office, depending on the Client’s choice.

7.2 The Seller will ensure appropriate packaging of the goods and sending of the accompanying documents. If, by any chance, a required document related to the ordered product/goods/service is missing from the parcel, please contact us at office@dionislab.bg or shop@dionislab.bg and Dionis-Elena Ltd. will provide it to you as quickly as possible.

7.3 The details regarding the delivery of the goods/services, including but not limited to delivery/performance times, do not constitute contractual obligations for the Seller to deliver/perform the service on a specific date. Accordingly, the Client is not entitled to any compensation if the date announced by the Seller for delivery or service performance is not met.

7.4 Delivery times are also subject to change based on the delivery times of the courier company itself.

7.5 Goods are delivered in person against a signature. Larger shipments (at the discretion of the delivery person) are delivered to the building’s entrance.

7.6 In the event of impossibility or difficulty to personally deliver the parcel to the addressee, deliveries are made as follows:
(a) For a business address – to a person working at the location, with their name and job title/department recorded;
(b) For a residential address – to a household member, with their name and relation to the recipient recorded.

7. Delivery of Goods/Services (continued)

7.7 In cases where it is impossible or difficult to personally deliver the shipment to the recipient, through no fault of the courier (e.g., no one is present at the address), the person making the delivery will leave a notice with contact details so that the recipient can call within a timeframe specified by the courier to arrange a new delivery or reach another agreement (e.g., collection from a courier office).

7.8 If multiple unsuccessful delivery attempts are made, the distance sales contract is automatically terminated. In this case, as a penalty for the buyer’s non-performance, Dionis-Elena Ltd. retains all amounts paid by the buyer. This also applies in cases where the recipient unjustifiably refuses to accept a shipment.

7.9 Certain goods are subject to extended delivery times, which are communicated in advance. The buyer is notified before the contract is concluded, and by concluding it, accepts the extended delivery period, which may range from 3 to 12 weeks or more.

7.10 Upon receiving goods, the buyer is obliged to inspect them immediately and, if they find obvious defects—missing accessories, documents, or other items described in the contract—they must immediately notify the delivery person and the seller. If the customer does not do this at the time of delivery, the shipment is considered approved, and the customer loses the right to later claim that the goods or service were delivered with apparent defects, missing accessories, documentation, or other elements not mentioned here.