Returns, the right to cancel goods and services, and the lack thereof are explained and included in the general terms of use under several paragraphs. Read the GENERAL TERMS OF USE.

Please note the goods and services for which you do not have the right to withdraw!

To exercise your right to return goods, contact us at 359 82 876 068 or fill out the standard form to facilitate the exercise of the right of withdrawal in accordance with the Consumer Protection Act. Send the completed form via email to office@dionislab.bg or shop@dionislab.bg and attach it to the item you're returning. You can copy the form from here:

STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL

                    /Return of Goods/

To ………………………

/the name of the merchant/

……………………………………………………………………..

/address, EIC/

I hereby notify that I withdraw from the purchase agreement I have accepted for the following goods/services:

...…………………………………………………. /product description/

The item was ordered on ………………….

The goods were received on …………………. /indicate the date of receipt by the customer/

……………………………………………………………/Customer's name/

City/District/Municipality/Province/Region/Country: ……………………………………………………… /Customer’s Address/

……………….                                                                             …………………………….

/Date/                                                                                 /Customer's signature/