Terms and Conditions of Use of the Website of Dionis-Elena Ltd.

Please read this document carefully! By visiting the website, you automatically agree to these terms and conditions!

1. Subject of this Document
This document constitutes the general terms and conditions for the use of www.dionislab.bg and all subdomains in the format .........dionislab.bg. These terms and conditions govern the rules for using www.dionislab.bg and all subdomains in the format .........dionislab.bg, including the conclusion of a sales contract with the merchant (Dionis-Elena Ltd.) through this online store. By using this site, you are deemed to agree with these terms and conditions. If you do not accept these terms, do not use this website. By clicking on any link, button, or application located on the website, except for the link directing to these general terms and conditions, the user explicitly and unconditionally agrees to the present terms and conditions for the use of the website and online stores.

2. Seller Information
Dionis-Elena Ltd. is registered and operates in Bulgaria with its registered office and correspondence address at: 137 Tsar Osvoboditel Blvd., Ruse. Company Identification Number (UIC): 104641271, VAT Registration: BG104641271. Dionis-Elena Ltd. is the owner and administrator of the website and the online stores on all subdomains in the format .........dionislab.bg. You can contact Dionis-Elena Ltd. at the address mentioned above, by phone at +359 82 876 068 / +359 878 511 295 / +359 879 543 530, or by email at office@dionislab.bg.

3. Definitions
3.1 CPA – Consumer Protection Act.
3.2 PDPA – Personal Data Protection Act.
3.3 PSA – Postal Services Act.
3.4 VAT Act – Value Added Tax Act.
3.5 CA – Commercial Act.
3.6 Website – the website located at www.dionislab.bg and all subdomains in the format .........dionislab.bg.
3.7 Online Store – the virtual store located on all subdomains in the format .........dionislab.bg and the platform used for it.
3.8a User/Consumer/Client – means any individual, legal entity, or other legal formation that uses the website of Dionis-Elena Ltd. in any way, including but not limited to browsing, placing orders, purchasing, returning goods, etc., within the meaning of the CPA.
3.8b Buyer – a person who has concluded a sales contract through any subdomain in the format .........dionislab.bg.
3.9 Seller – Dionis-Elena Ltd. and all our partners.
3.10 Account – a section of the Website, created using an email address and password, which allows the Client to place an Order and which contains information about the Client and a history of some of their actions on the Website (Orders, invoices, etc.).

3.11 Favorites – a section of the Website that allows the Buyer/User to create their own lists of favorite products.

3.12 List – a web page in the Buyer’s/User’s Account under the “Favorites” / “Wishlist” section, where he/she can add products of interest.

3.13 Order – an electronic document representing a communication form between the Seller and the Buyer through which the Buyer declares to the Seller, via the Website, their intent to purchase Goods and Services from the Website.

3.14 Goods and Services/Product – any item subject to a sales contract from the Website.

3.15 Promotion – any commercial communication aimed at promoting certain Goods and/or Services, offered in limited quantities (unless otherwise explicitly stated in the promotional communication) for a specific period of time as indicated by the Seller.

3.16 Contract – the distance contract concluded between the Seller and the Buyer for the purchase and sale of Goods and/or Services from the Website, which forms an integral part of these general terms and conditions for using the Website.

3.17 Content
• all information on the Website accessible via an Internet connection and a device connected to the Internet;
• the content of any message from the Buyer to the Seller sent via electronic means and/or any other available means of communication;
• any information provided in any way by an employee/representative of the Seller to the Buyer via electronic or other remote communication means;
• information related to the Goods and/or Services and/or applicable rates provided by the Seller at a given time;
• information related to Clients and connected to the Goods and/or Services and/or applicable rates from third parties with whom the Seller has concluded any form of partnership agreement;
• data about the Seller or any other related data.

3.18 Newsletter – a means of periodically informing about new goods, services, promotions, and technologies offered by the Seller, sent electronically via email, without it binding or creating any liability for the Seller regarding the content of the information it contains.

3.19 Transaction – the action performed by Dionis-Elena Ltd. to refund an amount to the Buyer as a result of cancellation or failure to execute a sales contract from the Website, carried out solely via bank transfer.

3.20 Specifications – all characteristics and/or descriptions of the Goods and Services as stated in their descriptions.

3.21 Review/Comment – an evaluation or critical remark at the end of a review or another comment; a written assessment by the owner or user of a product or service, an edited opinion based on the reviewer’s personal experience and ability to make qualitative comments and state whether the product or service meets the specifications stated by the manufacturer.

3.22 Rating – a method of expressing the level of satisfaction regarding a given product, represented in the form of stars; each product may receive from zero to five stars; the level of satisfaction is accompanied by a written evaluation/review.

3.23 Question/Inquiry/Contact – a form of communication directed at other Users/Clients/Buyers with the purpose of obtaining information regarding the products or services on a specific page.

3.24 Answer – written information provided to a User/Client/Buyer who has asked a question on the site, on a specific product page or elsewhere on the site. The answer is an explanation given by one User/Client/Buyer to another within the context of a dialogue.

3.25 Personal Data – personal data as defined by the Personal Data Protection Act (PDPA).

3.26 Cash on Delivery – cash on delivery as defined by the Postal Services Act (PSA).

3.27 Terms and Conditions – the present general terms and conditions for the use of the website of Dionis-Elena Ltd.

4. General Provisions

4.1 The terms and conditions of www.dionislab.bg and all subdomains in the format .........dionislab.bg are binding for all users of the site.

4.2 Any use of this site means that you (a) have carefully read the terms and conditions for its use and (b) agree to comply with them unconditionally.

4.3 The terms and conditions may be unilaterally modified by Dionis-Elena Ltd. at its sole discretion, or if required under an applicable legal act, at any time by updating them. These changes take immediate effect and are binding for all users/clients. They may also have retroactive effect in relation to already delivered and confirmed orders. Dionis-Elena Ltd. will inform its clients/users of these changes by publishing them on the website. In this sense, you as a client/user have the responsibility to check for updates to the terms and conditions each time you use the site.

4.4 The content and information published on the website of Dionis-Elena Ltd. may be changed unilaterally at any time by Dionis-Elena Ltd.

4.5 Dionis-Elena Ltd. makes every effort to maintain the accuracy of the information presented on the site. However, considering possible technical errors or omissions, Dionis-Elena Ltd. clarifies that product images (static/dynamic images, multimedia presentations, etc.) are for informational and illustrative purposes only. Therefore, delivered products may differ from the images due to changes in features or design – all images on the site are intended only to provide a general idea of the type of product/service offered and not to represent it exactly; the customer is not entitled to seek any liability from the seller for such discrepancies.

4.6 Dionis-Elena Ltd. makes every effort to maintain the accuracy of the information presented on the site. Nevertheless, considering the possible technical errors or omissions in this information, due to limited space and the structured format of the content, Dionis-Elena Ltd. clarifies that the characteristics and descriptions of products and services, and/or the prices listed on the site, may contain errors. However, Dionis-Elena Ltd. strives to provide the most relevant and essential information.

4.7 All goods, including those on promotion/discount, are sold and delivered while stocks last, even if this is not explicitly stated on the site.

4.8 Dionis-Elena Ltd. may publish advertising or promotional information about the goods and/or services it offers, or those offered by its partners, for a specified period, as well as information about product availability.

4.9 Communication with the Seller may be conducted through direct contact or via the addresses listed in the "Contacts" section of the site. The Seller is free to use the received information without being required to justify its use.

4.10 Dionis-Elena Ltd. reserves the right, at its own discretion, to restrict access of any client to the ability to place an order and/or use certain payment methods if it deems that this may be to the detriment of Dionis-Elena Ltd. In such cases, the only recourse available to the Client/User is to contact Dionis-Elena Ltd.'s "Customer Service" department to be informed about the reasons for the implementation of the above-mentioned measures. Dionis-Elena Ltd. bears no responsibility for any damages that the Client/User may suffer as a result of this decision, regardless of its correctness or justification.

4.11 In case of unusually high internet traffic, Dionis-Elena Ltd. reserves the right to require clients to manually enter CAPTCHA codes in order to protect the published information on the site.

4.12 The website may contain links to other websites. Dionis-Elena Ltd. is not responsible for the privacy policies of websites it does not administer, nor for any other information contained on those websites.

4.13 If any provision of these general terms for using the Website is found to be invalid or unenforceable, regardless of the reason, this does not affect the validity or enforceability of the remaining provisions.

5. Orders, Sales, Contract, and Invoicing

5.1 Access to the website www.dionislab.bg and all subdomains in the format .........dionislab.bg for the purpose of placing an Order is permitted to any Client. The complete procedure for registering a new user and placing an order is published on the website HERE.

5.2 Any item and/or service added to the shopping cart is available for purchase only within the limits of available stock. Adding a product or service to the shopping cart without completing the order does not constitute order registration or automatic reservation of the product/service.

5.3 Only the goods that the system allows to be added to the cart and whose orders can be completed through the system can be purchased via electronic order from the online store. In case of errors and/or items for which you cannot complete the order, please contact the company or customer service immediately.

5.4 By registering an Order on the site, the Buyer agrees to confirm their intention by phone or email to receive the respective Product or Service from the Seller in exchange for payment. The Client undertakes and is responsible for ensuring that all data related to the purchase they submitted via a completed and sent Order to the Seller is accurate, complete, and up-to-date as of the date of the order submission.

5.5 The Seller will send you a notification confirming the registration of the Order in their system, which does not constitute acceptance, confirmation, or a commitment to fulfill the Order. In this sense, the Seller reserves the right not to deliver part or all of the Products or not to fulfill part or all of the Services in the Order at their discretion, including but not limited to cases of stock depletion or price changes. In all such cases, the Seller will inform the Customer via email or telephone. The Seller’s sole responsibility in such situations is to refund any amount that may have been received in advance for the goods or services.

5.6 The distance sales contract between the Seller and the Client is considered concluded at the moment the Client receives an email and/or SMS notification from the Seller indicating readiness to dispatch the Product from the Order or to provide the Service. The contract of sale concluded between the Client and the Seller consists of these general terms and the information provided by the Buyer on the website. Each contract will be accompanied by a warranty certificate, if applicable to the goods and services, issued by the Seller or their supplier.

5.7 Ownership of the goods shall transfer to the Buyer upon delivery, after payment has been made. Delivery is certified by the Buyer's signature on the transport document provided by the courier, a handover protocol, or another document approved by both the Seller and the Client.

5.8 Issuance and correction of invoices, in accordance with Article 113, paragraph 4 of the VAT Act (ZDDS), is carried out within 5 calendar days from the date of purchase. The price, payment method, and payment deadline for issued invoices and pro forma invoices are specified in each order or in other communication forms with the seller. The Client is obliged to provide all necessary and up-to-date information for issuing the invoice in accordance with current legislation. The Client receives the invoice physically along with the goods or services and electronically via the email provided in their profile or through upload in the profile itself. If these payment documents are inaccessible in the client’s profile for more than 48 hours, please notify us at: office@dionislab.bg or shop@dionislab.bg.

5.9 In order to correctly issue the invoice for the relevant order, the Client is obliged to keep their account information up to date at all times. They must review the information listed in the respective order to ensure it is complete, accurate, and correct.

5.10 Prices on the website are listed in the primary currency – Bulgarian leva (BGN) – and are valid at the time of publication. The company reserves the right to change prices at any time without notice. The prices listed on the website are final, inclusive of VAT, but exclude delivery costs, which are specified separately. Prices displayed in other currencies are calculated based on the exchange rate at the time the Contract is concluded.

5.11 Payment for the ordered goods can be made using one of the following methods: bank transfer to the specified accounts; cash on delivery upon receipt of the order; via bank card through the Stripe or Viva Wallet system, depending on the platform used on all subdomains in the format .........dionislab.bg integrated into the company’s website; or via in-person payment when collecting the goods from the store.

5.11a In cases of cash on delivery, upon delivery, the buyer receives from the courier a document (invoice/receipt) indicating the sale price, the delivery charge, and the total amount. The buyer hands over the amount to the courier, which is recorded in a delivery protocol that serves as a receipt. By signing the delivery protocol, the client authorizes the courier to deliver the amount, representing the sale price, to the seller on their behalf.

5.11b In cases of payment via direct bank transfer, the Client pays an amount equal to the value of the order to the bank account of Dionis-Elena Ltd., as indicated on the website and in the communication sent by the company. Once the payment has been confirmed as received, the Seller will fulfill the paid order and proceed with delivery.

5.11c In cases of payment via bank card through the Stripe or Viva Wallet systems integrated into the company’s website, the Client pays an amount equal to the value of the order to the bank account of Dionis-Elena Ltd., as indicated on the website and in the communication sent by the company. Once the payment has been confirmed as received, the Seller will fulfill the paid order and proceed with delivery.

5.11d In cases where the product is picked up from the store and payment is made on-site, the sale is carried out according to the procedures specified in the Commercial Act (CA), unless otherwise agreed between the Client and the Seller.

5.12 In the case of online or bank payments, the Seller bears no responsibility for any fees, commissions, or additional costs incurred by the Buyer or their bank in relation to the transaction itself, including currency exchange fees applied by the card-issuing bank when the currency differs from BGN. Some Bulgarian banks may treat card payments to Dionis-Elena Ltd. as international transactions and, under their own rules for card transactions, may charge additional fees. The same applies to any transactions where Dionis-Elena Ltd. sends payments to the Client, regardless of whether it is for a refund or any other reason. Such payment-related costs are solely borne by the Buyer. Therefore, Dionis-Elena Ltd. recommends that clients check with their bank about any potential additional fees for online or bank payments.

5.13 The Seller reserves the right to refuse to fulfill (cancel) an order made by the Client, in which case the Client will be notified. Canceling the order does not entail any responsibility or subsequent obligation of either party to the other in relation to the order, and neither party shall be entitled to claim compensation for its cancellation in the following cases:

• the client’s bank does not approve the transaction in the case of an online payment;

• the transaction is executed but the funds do not reach the Seller’s account in the case of online payments;

• the data provided by the client on the website is incomplete and/or incorrect;

• at the discretion of the Seller.

5.14 The Client has the right to withdraw from the contract (order) under Article 50 of the Consumer Protection Act (CPA) within 14 days. The Client will bear all direct costs of returning products and goods offered by Dionis-Elena Ltd. in case of contract withdrawal within the withdrawal period provided by the Seller. The Client must return the goods or products to Dionis-Elena Ltd. at the following address: 137 Tsar Osvoboditel Blvd., Ruse, Postal Code 7012, and must inform the Seller via email at office@dionislab.bg or shop@dionislab.bg, or by phone at +359 879 067 863 / +359 82 876 068 / +359 877 383 245. The Client may also return the product(s) by filling out the Seller’s electronic return form. In this case, a courier sent by the Seller will collect the products from the address specified by the Client, and the Client will pay a fee determined by the courier for this service.

5.15 Only consumers as defined by the Consumer Protection Act regarding the goods offered by Dionis-Elena Ltd. and all clients with respect to the goods offered on all subdomains in the format .........dionislab.bg have the right to return a product, provided that when more than one unit of a given brand and model is ordered, only the packaging of one product has been unsealed while the remaining items are returned to the Seller sealed.

A standard cancellation form can be copied from here or you may visit the Returns page:

STANDARD CANCELLATION FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL
To ………………………
/Name of the Seller/
……………………………………………………………………..
/Address, Identification Number/

I hereby notify that I withdraw from the contract for purchase concluded by me for the following goods/services:
…………………………………………………. /Description of the Product/
The product was ordered on ………………….
The product was received on …………………. /specify the date of receipt by the consumer/
………………………………………………………………………../Name of the Consumer/
City/town ………………………………………………………….. /Consumer’s Address/
………………. ……………………………
/Date/ /Consumer’s Signature/

5.16 The Seller undertakes to refund the amount paid under the distance contract, pursuant to Article 50 of the Consumer Protection Act, provided that a prior written agreement has been reached between the Seller and the Buyer/Client. The amount will be refunded as follows within 14 days after receipt of the returned product(s) without incurring any additional costs for the Client:

• Payments made by debit or credit card – will be refunded to the account from which the payment was made;

• Payments made by cash on delivery – will be refunded to a bank account additionally provided by the Client.

5.17 In the event that the product and/or service ordered and prepaid by the Client cannot be delivered/provided by the Seller, the latter will inform the Client and refund the amount paid for the product and/or service to the Client’s account within 14 (seven) days from either the date on which the Seller becomes aware of this fact or the date on which the Buyer clearly expresses their desire to cancel the contract.

5.18 Regarding claims and complaints related to the purchased product and/or service, Buyers have at their disposal a standard claims form. Any Buyer may submit a claim by completing the standard cancellation form (to facilitate the exercise of the right of withdrawal in accordance with the Consumer Protection Act) and sending it by email to office@dionislab.bg or shop@dionislab.bg.

A standard cancellation form can be copied from here or you may visit the Complaints and Claims page.

STANDARD CLAIM FORM
To ………………………
/Name of the Seller/
…………………………………………………………………..
/Address, Company ID (UIC)/

I hereby notify that I am filing a claim under the contract for purchase concluded by me for the following goods/services:
…………………………………………………. /Description of the product/
The product was ordered on ………………….
The product was received on …………………. /Date of receipt by the consumer/
Description of the issue or claim: ....................
………………………………………………………………………../Name of the Consumer/
City/town ………………………………………………………….. /Consumer’s Address/

………………. ……………………………
/Date/ /Signature of the Consumer/

5.19 This agreement is governed by Bulgarian law. Any disputes arising between Dionis-Elena Ltd. and clients/buyers shall be resolved by mutual agreement, or if this is not possible, by the competent Bulgarian courts in the Municipality of Ruse.

6. Goods and Services for Which the Client Has No Right of Withdrawal (Return)

6.1 The Client has no right to withdraw from the concluded Agreement in the following cases:

• when services have been fully provided and the performance began with the Client’s explicit prior consent and confirmation that they are aware that they will lose their right of withdrawal once the contract has been fully performed by the Seller;

• when delivering goods or services whose price depends on fluctuations in the financial market beyond the Seller’s control, and which may occur during the withdrawal period;

• when delivering goods made to the Client’s order or in accordance with their individual requirements;

• when delivering goods that, by their nature, may deteriorate in quality or have a short shelf life;

• when delivering sealed goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons and/or due to concerns about cleanliness, quality, and suitability;

• when delivering goods that, after being delivered, have been inseparably mixed with other goods;

• when delivering sealed audio or video recordings, or sealed computer software, that have been unsealed after delivery;

• when providing digital content not supplied on a tangible medium, if the performance has begun with the Client’s express consent and confirmation that they are aware that by doing so they lose their right of withdrawal.

7. Delivery of Goods/Services

7.1 The Seller delivers the ordered and purchased goods via a courier company to the address provided by the Buyer or to a courier office, depending on the Client’s choice.

7.2 The Seller will ensure appropriate packaging of the goods and sending of the accompanying documents. If, by any chance, a required document related to the ordered product/goods/service is missing from the parcel, please contact us at office@dionislab.bg or shop@dionislab.bg and Dionis-Elena Ltd. will provide it to you as quickly as possible.

7.3 The details regarding the delivery of the goods/services, including but not limited to delivery/performance times, do not constitute contractual obligations for the Seller to deliver/perform the service on a specific date. Accordingly, the Client is not entitled to any compensation if the date announced by the Seller for delivery or service performance is not met.

7.4 Delivery times are also subject to change based on the delivery times of the courier company itself.

7.5 Goods are delivered in person against a signature. Larger shipments (at the discretion of the delivery person) are delivered to the building’s entrance.

7.6 In the event of impossibility or difficulty to personally deliver the parcel to the addressee, deliveries are made as follows:
(a) For a business address – to a person working at the location, with their name and job title/department recorded;
(b) For a residential address – to a household member, with their name and relation to the recipient recorded.

7. Delivery of Goods/Services (continued)

7.7 In cases where it is impossible or difficult to personally deliver the shipment to the recipient, through no fault of the courier (e.g., no one is present at the address), the person making the delivery will leave a notice with contact details so that the recipient can call within a timeframe specified by the courier to arrange a new delivery or reach another agreement (e.g., collection from a courier office).

7.8 If multiple unsuccessful delivery attempts are made, the distance sales contract is automatically terminated. In this case, as a penalty for the buyer’s non-performance, Dionis-Elena Ltd. retains all amounts paid by the buyer. This also applies in cases where the recipient unjustifiably refuses to accept a shipment.

7.9 Certain goods are subject to extended delivery times, which are communicated in advance. The buyer is notified before the contract is concluded, and by concluding it, accepts the extended delivery period, which may range from 3 to 12 weeks or more.

7.10 Upon receiving goods, the buyer is obliged to inspect them immediately and, if they find obvious defects—missing accessories, documents, or other items described in the contract—they must immediately notify the delivery person and the seller. If the customer does not do this at the time of delivery, the shipment is considered approved, and the customer loses the right to later claim that the goods or service were delivered with apparent defects, missing accessories, documentation, or other elements not mentioned here.

8. Warranties

8.1 The seller offers all goods on the website with a warranty for conformity of the goods/services with the sales contract in accordance with Articles 112–115 of the Bulgarian Consumer Protection Act (CPA). This legal warranty is separate from the commercial warranty and is valid for up to 2 years after delivery.

8.2 The seller provides certain goods on the site with a commercial warranty and a warranty certificate. Some product categories are excluded due to their nature (e.g., books) and cannot have a warranty. In this regard, the buyer is obliged to regularly update the information in their user profile and review it before each order, as the seller will use this information when filling out and issuing the warranty certificate.

8.3 The client should receive, upon delivery of any item that comes with a warranty, a warranty certificate both in physical form and electronically at the email address provided by the client, containing all details of the service center responsible for repairs under warranty if needed.

8.4 Warranty certificates are either issued by the manufacturer or by Dionis-Elena Ltd. For all products sold with a warranty, Dionis-Elena Ltd. provides maintenance and servicing if the goods are subject to such support.

8.5 If the buyer does not notify Dionis-Elena Ltd. of the missing warranty certificate within 48 hours of receiving the product, by email to office@dionislab.bg or shop@dionislab.bg, it will be considered that the warranty certificate has been provided by the seller.

8. Warranties (continued)

8.6 Specific products offered by Dionis-Elena Ltd.: in the case of unsealed (opened) products, the warranty is issued by Dionis-Elena Ltd., and this warranty may cover a different period than that of factory-sealed products. The warranty period is specified in the warranty certificate for each opened product. The conditions for use, handling, and transportation of an unsealed product are the same as those for sealed products from the manufacturer and come with the same benefits, unless otherwise stated on the product page.

8.7 The repair of products outside of the warranty period, or within it but where the seller's obligation to bring the product into conformity with the sales contract has lapsed for any reason, is subject to payment by the buyer and will be carried out within a timeframe agreed upon by the parties.

8.8 The customer loses their right to free warranty service if:

(a) the invoice, which serves as the sales contract and is equivalent to a receipt, is lost;

(b) the warranty certificate or card is lost;

(c) an attempt to repair or fix the product is made by the customer or an unauthorized person;

(d) damage occurs due to improper use;

(e) the physical integrity of the product is compromised;

(f) the damage is caused by chemical, electrical, or other influences not related to normal use.

8.9 Commercial warranties do not cover parts or components of the product that have a limited lifespan or are not eligible for warranty (e.g., all glass parts and components).

8.10a Products damaged during transportation that are insured, and for which the buyer has identified visible defects and immediately informed the delivery person and the seller, will be replaced at the expense of the courier or the seller (this does not concern the buyer and is handled between the courier and the seller).

8.10b Products damaged during transportation that are insured, but for which the buyer did not identify visible defects or failed to promptly inform the delivery person and the seller, are not subject to replacement. However, such a replacement may be arranged upon agreement between the three parties—the client, the seller, and the courier—with written consent from the latter two.

9. Personal Data Processing

9.1 Dionis-Elena Ltd. is registered in the Bulgarian “Register of Personal Data Administrators and the Registers Maintained by Them” with identification number 373593 and certificate number 373593. It is obligated to process personal data under conditions that ensure its security and prevent accidental loss, and only for the stated purposes.

9.2 Every buyer is deemed to have been informed by these general terms and conditions that their rights, as stipulated by Bulgarian legislation, are guaranteed—including the right to information, the right to modify their personal data, the right to object, and the right to turn to the court in the event of a violation of their rights as guaranteed by the Personal Data Protection Act.

9.3 Purpose of Data Collection: (a) Wholesale and retail trade in goods; (b) Maintaining the customer's user profile, including registering orders, delivering ordered products/services, executing ordered services, invoicing, resolving customer disputes regarding their orders, or reviewing their requests, but not limited to this; (c) Processing inquiries/questions/answers/emails or other forms of communication, including but not limited to sending newsletters or periodic notifications via email or SMS; (d) Conducting market research, tracking and monitoring sales, and customer/user behavior; (e) Other unspecified purposes.

9.4 By accepting the general terms and conditions for using the site, the user agrees unconditionally and indefinitely, until a possible written revocation, that their personal data will be collected, stored, processed, and used for the purposes in Article 9.3. By completing the data on the account/profile creation form and/or order, the customer unconditionally declares and accepts that their personal data will be included in the database of Dionis-Elena Ltd., which is registered in the Bulgarian "Register of Personal Data Administrators and the Registers Maintained by Them" with identification number 373593 and certificate number 373593, and gives their explicit and unambiguous consent for all these data to be archived, used, and processed for the purposes described in these general conditions.

9.5 By providing their data to the seller (including email), the customer gives explicit consent for the seller to provide these data to and communicate with Dionis-Elena Ltd. or third parties, which are partners of Dionis-Elena Ltd. and providers of marketing services, public agencies, or non-governmental organizations in the field of insurance when stipulated by specific legislation, as well as other companies with which Dionis-Elena Ltd. may develop joint programs for the offers of goods and/or services on the market, but only if the latter have committed to store and process them in accordance with the law (for example, courier companies that deliver orders).

9.6 Any customer has the right to submit a written request, containing a date and their signature, and send it to the address: 137 Tsar Osvoboditel Blvd., Ruse 7012, to the attention of Dionis-Elena Ltd., to exercise their right to receive information about whether their personal data has been processed or not, for which no fee is due.

9.7 Any customer can exercise their right to change their personal data by: (a) Updating their data in their profile; (b) Submitting a written request, with date and signature, to the address: 137 Tsar Osvoboditel Blvd., Ruse 7012, to the attention of Dionis-Elena Ltd., for the following purposes:

- Correcting, updating, blocking, or deleting data whose processing does not comply with the Personal Data Protection Act (ЗЗЛД), especially incomplete and inaccurate data;

- Transforming data into anonymous data whose processing is not in accordance with the Personal Data Protection Act;

- Notifying third parties to whom personal data has been provided for processing, unless this is impossible or entails disproportionate effort relative to the legitimate interest that may be affected.

9.8 The buyer's personal data may be provided to the prosecution, police, judicial institutions, or other state authorities, on the basis of and within the limits of legal provisions, and as a result of an explicit request from them.

10. Advertising/Newsletter

10.1 At the moment the customer visits the website, they have the opportunity to express their consent to receive a newsletter.

10.2 If the customer no longer wishes to receive the newsletter, they can unsubscribe at any time by using the special link in each newsletter or by contacting Dionis-Elena Ltd. in any other way (including, but not limited to, via email, phone, postal mail, etc.).

10.3 Unsubscribing from the newsletter does not automatically revoke the consent given for entering into this contract.

11. Posting Reviews/Comments, Questions, and Answers

11.1 Reviews, comments, questions, and answers can be submitted by the customer/user in the respective section. The submitted information can be either positive or negative and must relate to the characteristics and usage of a particular product or service.

11.2 After 14 days from the purchase of a product or service, the buyer will be asked to write a review regarding the purchased product or service. The request will be sent to the registered email of the buyer's account/profile. In this way, the customer contributes to informing other potential users/clients/buyers on the site and actively participates in the development of new services and the more detailed description of product characteristics.

11.3 At the moment of submitting a review/comment/question/answer on the platform, the customer/user grants Dionis-Elena Ltd. a non-exclusive, permanent, irrevocable, territorially unlimited license and the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content. The company, at its sole discretion, decides whether to publish a review/comment/question/answer on the website but does not take responsibility for their content. (The seller has the freedom to process the information received from the customer without the need to justify its actions in this regard.)

11.4 Each customer/user/visitor, when publishing a review/comment/question/answer in the specified sections, is obliged to comply with the following rules:

- Refer only to the characteristics and/or usage of a specific product or service, avoiding information related to aspects that can change (e.g., price or promotional offers);

- Use only the Bulgarian language and write in Cyrillic. Words or expressions that are not Bulgarian but are widely used by the media in the relevant field (e.g., mouse, notebook, plug and play) are allowed;

- Use appropriate language that does not contain offensive expressions or anything that may harm the rights of third parties;

- Place the entered content on the platform correctly, meaning each question and review should be published in the respective section;

- Ensure that the information they submit is realistic, correct, not misleading, and in accordance with applicable laws, respecting the rights of other individuals – for example, copyright, intellectual property rights, licensing rights, or other property rights, advertising rights, or privacy rights;

- Use this service solely to communicate or request further details about a specific product or service from the platform, without referring to other companies promoting the sale and purchase of goods and/or services;

- Not provide or request, in any way or form, personal data (contact details, delivery address, place of residence, phone numbers, email addresses, personal and/or family names, etc.) or other information that could lead to the disclosure of such personal data;

- Not publish information and/or details about URLs (links) from other websites that disclose the same or similar commercial activities as Dionis-Elena Ltd.;

- Not post reviews/comments/questions/answers that contain promotional materials;

- Not use reviews/comments/questions/answers as a means of communication with the seller. For this purpose, the contact details of the seller, published on the platform, should be used.

11.5 In addition to the critical realistic evaluation, when publishing a review, the customer must also add a rating for the respective product or service. Reviews, along with their corresponding ratings, will influence the overall rating of the product or service, which will be shown as a number next to the product. In this way, a review accompanied by a high rating leads to an increase in the overall rating, while a review with a low rating results in a decrease of the overall rating.

11.6 Customers who publish reviews and attach photo or video files must follow these rules:

- The uploaded files should contain images and/or videos related to the product or service for which they are writing reviews, ensuring that the uploaded files do not infringe on the copyrights of third parties;

- The uploaded files should not contain violence, content unsuitable for children, obscene language, or any content that offends another individual/group based on race or ethnicity, religion, disability, gender, age, military service, sexual or political orientation, or contains any other form of discrimination;

- The uploaded files should not contain information related to other individuals;

- The uploaded files should not contain URLs or watermarks linking to other websites that engage in the same or similar commercial activities as Dionis-Elena Ltd.

11.7 When the customer reports that a review/comment/question or answer contains inappropriate content, this content will be carefully reviewed by Dionis-Elena Ltd. in order to determine whether it violates the terms of use of the Platform. Published texts, images, or videos will be removed from the platform only after being checked by Dionis-Elena Ltd.

11.8 If Dionis-Elena Ltd. finds repeated violations of these terms of use, the company reserves the right to restrict the customer's ability to post reviews/comments/questions and answers in the respective section without being obligated to justify this action.

12. Intellectual and Industrial Property Rights

12.1 The content, as defined in the “Definitions” section, including but not limited to logos, any graphic images or inscriptions, trademarks, dynamic symbols, texts, and/or multimedia content on the website, is the exclusive property of Dionis-Elena Ltd.

12.2 Nothing in the contract concluded between Dionis-Elena Ltd. and the customer remotely will be considered as permission from Dionis-Elena Ltd. to copy, distribute, publish, provide to third parties, or modify in any way any part of the content, including but not limited to the content of trademarks, logos, multimedia content on the website, or descriptions of goods or services in any way, including by introducing any external content into the website, removing signs indicating Dionis-Elena Ltd.'s ownership rights over the content. The customer is not authorized to transfer, sell, distribute materials created by reproducing (copying), modifying, or publishing content without the explicit consent of Dionis-Elena Ltd.

12.3 Any content to which the customer has access, regardless of the means of access, is subject to regulation by these terms and conditions. Any use of the content for purposes other than those expressly allowed in these terms or in any other written consent given by Dionis-Elena Ltd. is prohibited.

12.4 The customer may copy, transfer, and/or use the content only for personal non-commercial purposes, provided this does not contradict the provisions of this section of this document.

12.5 The customer has the right to use the content for commercial purposes only if they have obtained written consent from Dionis-Elena Ltd. for such use, and only within the scope, manner, and extent of the use specified in the consent and for the time period for which the consent was explicitly given. Any subsequent or different use of the content will be considered a violation of these terms of use and an infringement of Dionis-Elena Ltd.'s intellectual property rights.

12.6 Simple sending or referencing of content or parts of it to the customer by Dionis-Elena Ltd. will not be considered as consent from Dionis-Elena Ltd. for the customer to use the content or parts of it for purposes other than their personal needs, regardless of the communication method used by Dionis-Elena Ltd.

12.7 The customer agrees to provide Dionis-Elena Ltd. with unlimited access, both in terms of volume and time, to any materials and information (other than personal information) that they send to the seller through or in connection with the website, regardless of whether they have made an order or conducted a transaction via the website. The seller has the right to use, reproduce, publish, modify, transmit, and distribute this information or materials. The customer expressly agrees that the seller may freely use and process any ideas, concepts, or know-how presented by the customer in any way through or in connection with the website or the actions/inactions of the customer through or in connection with the website. Dionis-Elena Ltd. has no obligation to maintain such information as confidential unless required by applicable legislation.

13. Force Majeure

13.1 Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. A force majeure event is an unforeseeable event outside the control of the parties that cannot be avoided.

13.2 If the event does not cease within 14 days from the date of the event, either party has the right to notify the other party that it terminates the contract without owing any compensation for any potential damages suffered.

13.3 Applicable law – Jurisdiction.