BEFORE YOU MAKE A COMPLAINT, APPEAL, OR CLAIM, PLEASE READ CAREFULLY CHAPTER 5 (ORDERS, SALES, CONTRACT, AND INVOICING) AND CHAPTER 6 (GOODS AND SERVICES FOR WHICH THE CUSTOMER HAS NO RIGHT OF WITHDRAWAL (RETURN)) OF THE GENERAL TERMS AND CONDITIONS.

To make a complaint or submit a claim, please contact CUSTOMER SERVICE.

To exercise your right to claim for goods, please first contact us by phone at +359 82 876 068 and fill out the standard claim form, then send it by email to office@dionislab.bg or shop@dionislab.bg and attach it to the goods you are returning for claim. Please fill in the problem or complaint description! The form can be copied from here:

STANDARD COMPLAINTS FORM

By ………………………

/name of the merchant/

……………………………………………………………………..

/address, EIC/

I hereby notify that I withdraw from the purchase agreement I have accepted for the following goods/services:

…………………………………………………. /product description/

The item was ordered on ………………….

The goods were received on …………………. /indicate the date of receipt by the customer/

Description of the problem or complaint: ...................................

……………………………………………………/Customer's name/

City/District/Municipality/Province/Region/Country: ……………………………………………………… /Customer’s Address/

……………….                                                                             …………………………….

/Date/                                                                                 /Customer's signature/