9. Personal Data Processing

9.1 Dionis-Elena Ltd. is registered in the Bulgarian “Register of Personal Data Administrators and the Registers Maintained by Them” with identification number 373593 and certificate number 373593. It is obligated to process personal data under conditions that ensure its security and prevent accidental loss, and only for the stated purposes.

9.2 Every buyer is deemed to have been informed by these general terms and conditions that their rights, as stipulated by Bulgarian legislation, are guaranteed—including the right to information, the right to modify their personal data, the right to object, and the right to turn to the court in the event of a violation of their rights as guaranteed by the Personal Data Protection Act.

9.3 Purpose of Data Collection: (a) Wholesale and retail trade in goods; (b) Maintaining the customer's user profile, including registering orders, delivering ordered products/services, executing ordered services, invoicing, resolving customer disputes regarding their orders, or reviewing their requests, but not limited to this; (c) Processing inquiries/questions/answers/emails or other forms of communication, including but not limited to sending newsletters or periodic notifications via email or SMS; (d) Conducting market research, tracking and monitoring sales, and customer/user behavior; (e) Other unspecified purposes.

9.4 By accepting the general terms and conditions for using the site, the user agrees unconditionally and indefinitely, until a possible written revocation, that their personal data will be collected, stored, processed, and used for the purposes in Article 9.3. By completing the data on the account/profile creation form and/or order, the customer unconditionally declares and accepts that their personal data will be included in the database of Dionis-Elena Ltd., which is registered in the Bulgarian "Register of Personal Data Administrators and the Registers Maintained by Them" with identification number 373593 and certificate number 373593, and gives their explicit and unambiguous consent for all these data to be archived, used, and processed for the purposes described in these general conditions.

9.5 By providing their data to the seller (including email), the customer gives explicit consent for the seller to provide these data to and communicate with Dionis-Elena Ltd. or third parties, which are partners of Dionis-Elena Ltd. and providers of marketing services, public agencies, or non-governmental organizations in the field of insurance when stipulated by specific legislation, as well as other companies with which Dionis-Elena Ltd. may develop joint programs for the offers of goods and/or services on the market, but only if the latter have committed to store and process them in accordance with the law (for example, courier companies that deliver orders).

9.6 Any customer has the right to submit a written request, containing a date and their signature, and send it to the address: 137 Tsar Osvoboditel Blvd., Ruse 7012, to the attention of Dionis-Elena Ltd., to exercise their right to receive information about whether their personal data has been processed or not, for which no fee is due.

9.7 Any customer can exercise their right to change their personal data by: (a) Updating their data in their profile; (b) Submitting a written request, with date and signature, to the address: 137 Tsar Osvoboditel Blvd., Ruse 7012, to the attention of Dionis-Elena Ltd., for the following purposes:

- Correcting, updating, blocking, or deleting data whose processing does not comply with the Personal Data Protection Act (ЗЗЛД), especially incomplete and inaccurate data;

- Transforming data into anonymous data whose processing is not in accordance with the Personal Data Protection Act;

- Notifying third parties to whom personal data has been provided for processing, unless this is impossible or entails disproportionate effort relative to the legitimate interest that may be affected.

9.8 The buyer's personal data may be provided to the prosecution, police, judicial institutions, or other state authorities, on the basis of and within the limits of legal provisions, and as a result of an explicit request from them.